Fall 2024

Sweetgreen

Overview

Partnered with Sweetgreen over the semester to explore retention challenges, identify growth opportunities, and shape practical recommendations the team could act on.

Deliverables

Research & Opportunity Areas

Explored new market opportunities and highlighted where Sweetgreen could expand with the strongest strategic fit.
Ran a mixed research process across surveys, interviews, and market analysis to ground recommendations in real user and operator input.

Retention Strategy

Synthesized key retention themes for frontline employees, including motivators, expectations, and day-to-day workplace experience.
Benchmarked peer benefit and retention practices, then translated findings into a practical internal pulse survey and feedback plan.

Roadmap & Final Delivery

Developed a clear roadmap prioritizing retention and workplace initiatives by impact and feasibility.
Delivered a final stakeholder presentation with expected business impact and a phased path to implementation.